Refund policy

Perfect Just Like You, we believe shopping should be a positive and enjoyable experience. We want you to feel confident and happy with every purchase. We understand that sometimes things may not work out as expected, and we are here to help make the return and refund process as simple and stress-free as possible.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, your item must be unused, unworn, unwashed, undamaged, and in its original condition, with all original tags and packaging included. Items showing signs of use, wear, alterations, stains, or damage after delivery may not qualify for a return.

Please note that certain items are not eligible for returns or refunds, including gift cards, personalized or custom-made products, final-sale or clearance items, and personal-care or hygiene-related products that have been opened or used. Any additional return restrictions will be clearly stated on the individual product page.

If your order arrives damaged, defective, or incorrect, please contact us at pjly@perfectjustlikeyou.com within 7 days of delivery. We recommend including your order number, a brief description of the issue, and clear photographs of the product. Our team will review your concern and work with you to arrange an appropriate replacement, return, or refund.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged or defective item. Original shipping charges are generally non-refundable unless otherwise required by applicable law. Please contact us before sending any items back, as unauthorized returns may not be accepted.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method, generally within 5–10 business days. Please keep in mind that your bank or payment provider may require additional time to process the transaction.

At Perfect Just Like You, your satisfaction genuinely matters to us. We appreciate your trust and want you to feel supported throughout your shopping experience.

For any questions about returns, refunds, or order concerns, please contact us at pjly@perfectjustlikeyou.com.

Thank you for choosing Perfect Just Like You. We are grateful to be part of your shopping journey.